Members with Print memberships to Consumer Reports or On Health can access their accounts to update their delivery address. After providing the requested information, you will find an option to "Change My Address" among the service options running down the left side of the page.
If you don’t remember the username or password for your Digital membership, don’t panic! You can retrieve your username here, and reset your password here. You’ll receive an email from us during the retrieval/reset process, so if you don’t remember the email associated with your account, or if you no longer have access to it, please call us at 1-800-333-0663. Our Member Support agents are available Monday through Friday 8:00am - 8:00pm EST, and Saturday 9:30am - 6:00pm EST.
Note: We recently began converting eligible members away from their chosen usernames. Instead, these members can sign in with their email address as their username. You’d know if you were converted, because you would have had to confirm the conversion during a recent login. You also would have received an email from us documenting the conversion. (Disregard this Note if you joined us after November 2015 - your Username is already your email address.)
Digital or All Access Membership
If you need to make any changes to your Digital or All Access membership, please visit the Account Settings section of My CR. After signing in, members will find information about your account and link(s) to cancel. Partial months will not be refunded. Your access to a Paid Service will terminate on the next monthly anniversary of your purchase date.
Print membership / Magazine
If you need to make any changes to your Print membership, please go here. After signing, members will find information about their current memberships and link(s) to cancel. Upon cancellation, CR will refund you the remainder of your print Paid Service fees on a pro rata basis based on the number of print issues which have not yet been mailed to you.
Digital or All Access Membership
If you’d like to turn off the automatic renewal on your Digital or All Access membership, please visit Manage My Membership. If you click the cancel button associated with your membership, you will be given the option to cancel now or keep your access until the end of your paid term.
Print Membership / Magazine
If you’d like to turn off the automatic renewal on your Print membership, please go here. In the “Service Options” list on the left side of the page, you will see the option to “Change My Automatic Renewal Status.” Clicking this will allow you to turn off, or turn on, automatic renewal.
Members with Print membership do not automatically receive access to digital ratings and reviews on ConsumerReports.org. If you would like to add this access, you can upgrade to an All Access membership by contacting Member Support at 1-800-333-0663 to speak to an agent Monday through Friday 8:00am - 8:00pm EST and Saturday 9:30am - 6:00pm EST.
We’d love to hear from you! To make it easy for you we have a few different ways for you to contact us.
Chat: To chat with us, you can visit the Member Support section of our website. Just push the “Start Chat” button to begin chatting with an agent.
Email: To email us, please use our email webform.
Postal mail: If you’d prefer to write us the old-fashioned way, our address is:
101 Truman Avenue
Yonkers, NY 10703
Phone: Our phone number is 1-800-333-0663. You can speak to an agent Monday through Friday 8:00am - 8:00pm EST, and Saturday 9:30am - 6:00pm EST.
After signing in, clicking your name in the top right corner of our website will bring you to My CR, a hub for your account settings and benefits. From here, click the Account Settings link (you may be asked to sign in again for security purposes) and you will be able to do things like update your payment and contact information, cancel/upgrade your membership, and more.
If you only have a Print membership and do not have an account to sign in with, you can access your account with your account number.
To join and become a member, go to ConsumerReports.org. Check out the different membership options and choose the one that’s right for you.
Renew your membership
Digital memberships renew monthly or annually, since your membership automatically renews, you will not need to actively renew each month or year.
To renew your Print memberships, please access your account here via your account number, as directed. If your membership is up for renewal, you will see the option to renew after signing in.
We know it happens sometimes - the new issue of Consumer Reports you’ve been waiting for all month finally arrives, and it’s damaged. Don’t worry, we can help! Fill out this form with your information and we’ll work to resolve your issue.
Digital or All Access Membership
To see the expiration date of your current membership, access your account directly. Once you sign in, you’ll see the terms of your membership, including your expire date and your rate.
Print Membership / Magazine
Members with Print membership will see their expiration date right on their mailing label. If you renewed recently and your renewal isn’t yet reflected on your label, you can access your account to confirm your expiration date.
Once you’ve accessed your account, you’ll be able to do things like change your address, change your email address, buy a gift membership, change your communication preferences, report a missing or damaged issue, and suspend your service. You’ll also be able to renew your membership, if your expiration date is in the near future.
You’ll find a publication/update date on many of our articles, reports, and guides on ConsumerReports.org. However, these dates do not correspond to Consumer Reports magazine issue dates. For magazine publication dates, you’ll find a 12-month index in the back of most issues. You’ll also find a 5-year compilation of these indexes in the Member Support section of ConsumerReports.org.
Members with a Print membership have an account number that they may need to access and make changes to their account online. The image below will help you find your account number on your mailing label. If you don’t have any recent issues handy, please contact us - you can find our phone number and access to our email form at the top of this page.
Your account number appears on your Consumer Reports mailing label, just above your name and to the left of the expiration date. On this sample magazine mailing label, the account number is shown in yellow. So you would enter this account number (without any spaces), as follows: 0000246813.
Depending on what type of membership you’ve purchased, there are different ways of determining the status of your membership. Members with a Digital membership can access My CR to view a summary of your membership. Those with a Print membership can do this as well, but you can also see your expiration date on your mailing label.
If you need help accessing My CR or have concerns about the status of your membership, please contact an agent.
If you received duplicate copies of an issue, it’s possible that you have two active Print memberships with us. It’s also possible that we just printed your label twice by mistake. Comparing the account numbers on your mailing labels should solve the mystery: if the account numbers are the same, it was likely a one-off printing mistake. If the account numbers are different, you have two accounts.
We can combine your duplicate accounts into one, we just need you to notify us of the situation. You can report duplicate issues in My CR, or by contacting us via your preferred method.
You can use any of our contact methods to suggest a product to test or a subject to write about. We love getting suggestions, as well as hearing your experiences as a consumer. Everything we receive is reviewed and made available to our Editorial staff.
The best place to confirm your latest renewal payment is in My CR. If you don’t see your payment, you may want to double check whether we charged you or cashed your check. If you’ve been charged or your check has been cashed, please contact us so an agent can investigate further.
Readers should be on guard against offers of new Consumer Reports subscriptions or renewals from companies that are not authorized to offer subscriptions on our behalf. The ones we’re aware of are Pacific Magazine Billing LLC, Publishers Partnership Services, and Atlantic Publishers Group LLC, and there may be others as well.
CR is taking action to address this problem. Meanwhile, how can you spot these unauthorized companies? For starters, an unauthorized mailing may include subscription options for both new subscribers and renewals, or not specify the subscription’s expiration date. If you want to be sure that a subscription
or renewal mailing came from us directly:
Sellers known as of 12/31/2019
Publishers Partnership Services
PO Box 1830
Cheyenne, WY 82003
Atlantic Publishers Group, LLC
PO Box 787
Niwot, CO 80544
Secured Publication Mail Center (SPMC)
1740H Dell Range Blvd, #514
Cheyenne, WY 82009
Publishers Payment Center
610 E Bell Road, #494
Phoenix, AZ 85022
Global Publication Processing
PO Box 30588
Bellingham, WA 98228
National Publishers Group
101 N. Verdugo Road, Unit 9280
Glendale, CA 91226
National Processing Group
4132 S. Rainbow Blvd, #388
Las Vegas, NV 89103
When contacting Member Support, please be sure to provide detailed information about your account and problem so that we can best assist you.